FAQs
Shipping
How much is your delivery fee?
How much is your delivery fee?
We offer free delivery on all orders of £50 or above, if your order is below the threshold, our standard delivery fee is £6.49.
When will I receive my order?
When will I receive my order?
We aim to dispatch your order within 3 working days, however, due to the handmade nature of our products, in some cases it may take longer for your product to be made and dispatched.
Once your order is with the courier, you will receive communications regarding the status of your delivery.
How long will it take for my order to arrive?
How long will it take for my order to arrive?
Once shipped, your order should arrive with you within 3-5 working days if your delivery address is within the UK.
How do I return my order?
How do I return my order?
If you have any issues, please contact info@houseofgreywolfe.co.uk.
Can I return my order in-store?
Can I return my order in-store?
We’re currently an online-only store and all returns must be made to us by post.
Do I need to pay to return my order?
Do I need to pay to return my order?
All our orders can be returned to us free of charge using the included return label. If you did not receive your label or have any questions about the process, reach out to us at info@houseofgreywolfe.co.uk and our Client Service team will be able to assist.
Which courier do you use?
Which courier do you use?
Our preferred courier services are Fedex or UPS.
Do you ship to PO Boxes?
Do you ship to PO Boxes?
We apologise, unfortunately due to security reasons we are currently unable to ship to PO boxes.
Communications
How do I sign up to your marketing emails?
How do I sign up to your marketing emails?
You can subscribe by filling out your details in the sign up form at the bottom of this page
How do I unsubscribe from your marketing emails?
How do I unsubscribe from your marketing emails?
You can unsubscribe from our emails at any time by clicking on the ‘unsubscribe’ link in the footer of our emails. Alternatively, you can reach out to our Client Service and we’ll be able to assist. Please note that you cannot unsubscribe from email communications regarding your order.
Will you email me updates about my order?
Will you email me updates about my order?
You will receive a series of emails updating you on every stage of your purchase, all of which will be sent to the email address provided upon placing your order on our website. Please check your junk box if you are not able to see our emails, or contact us at info@houseofgreywolfe.co.uk and we’ll be able to assist further if you are having trouble receiving these emails.
Products
Where are your products made?
Where are your products made?
Most of our products are handmade in the UK, if materials or items we need are not available locally, we source them from global independent and ethical partners who share our ethos of being human and earth-kind.
How do I clean my HOGW products?
How do I clean my HOGW products?
Each of our items arrives with a manual, which guides you through all of the care rituals needed to keep your products clean and long-lasting. If you have any specific questions about any of our products, you can find them here. Alternatively, our Client Service team will be happy to answer any questions you may have, contact us directly at info@houseofgreywolfe.co.uk.
What do I do if I think my product is faulty?
What do I do if I think my product is faulty?
Our team inspects every product prior to shipping, however, if you think the item you received may be faulty, kindly send photographs of the item along with your order details to our Client Service team at info@houseofgreywolfe.co.uk.
Do you offer repair service?
Do you offer repair service?
While we currently do not offer repair services, we are committed to helping you make sure your HOGW products last for a long time. If you have any particular questions, reach out to our Client Service team at info@houseofgreywolfe.co.uk, and we’ll be happy to assist.
Do you offer personalisation / tailoring?
Do you offer personalisation / tailoring?
We offer tailoring for most of our clothing items. To learn more send your inquiry to our Client Service team at info@houseofgreywolfe.co.uk, and we’ll be in touch with more information.